+86-769-87888726 | +86-769-87909012 | +86-13058533382

Frequently Asked Questions

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1. Is Richfields a Chinese company?

Richfields is registered in Hong Kong with manufacturing facilities located in Dongguan City, Guangdong Province, China.

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2. How many years has Richfields been in business?

We are on our 18th year; we started August of Year 2000.

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3. What is the core business of Richfields?

Mold Making and Injection Molding are the core businesses of Richfields, but we do have equipment we use for secondary processes such as plastic painting, printing, electroplating, hot-stamping, and final assembly.

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4. Does Richfields accept OEM job?

Yes, we do accept OEM, as long as they are within our capabilities.

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5. How many percent of your molds are built for export?

At present, 80% of our molds are built for export to US, Brazil, Germany, France, Italy, Taiwan, and Japan.

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6. Which countries do you export your molds to the most?

Majority of our export tools are export to US.

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7. What are the main equipments that you have in your tool shop?

We have 3 CNC machines, 11 EDM machines, 2 wire cut EDM, lathe, milling, and polishing equipment in our tool shop.

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8. What are the main equipments that you have in your injection molding?

We have 22 units of injection machines with sizes ranging from 90 tons to 450 tons, CMM for 3D dimension check, 2 painting lines, hot-stamping, pad printing, and silk screen machines

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9. How many tools can you build in a month?

15 to 20 tools for average sized tools. It also depends on the complexity of the tool.

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10. What is the biggest size of tool that you have ever made?

At present, the biggest tool we made has the mold size: 800mm x 2000mm x 900mm - this is a tool for a car bumper

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11. What is the usual lead time for a tool?

Depending on the complexity and size of the tool, but for standard size and standard design tool, the lead time is 30 to 35 days. Please note that lead time starts from the time the customer confirms the mold layout up to T1 date.

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12. What are your payment terms?

Our payment terms as follows: 50% deposit upon issuance of Purchase Order (PO), and 50% balance after sample confirmation, or after we present shipping documents to the customer.

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13. Where do you usually buy your mold base?

Unless customer specifies otherwise, we usually purchase from LKM, this is the largest mold base manufacturer in China.

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14. How many engineers do you have?

We have 10 Engineers at present.

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15. What information do we need to provide in order to get a tool quotation?

We need at least: 2D or 3D file of the part, mold requirement (such as number of cavities, required mold material if any, required gating system if any), and plastic material to be used.

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16. Will you sign an NDA form?

Yes, we sign NDA form upon review of said form by Richfields authorized personnel.

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17. How is our patent or design protected?

We are a Hong Kong company and we strictly follow the rules in Hong Kong law and regulations. We’ll gladly provide you with client references so you can know more about our company, and our service quality.

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18. Can you provide client references?

Yes, we can provide references for customers from US, Italy, UK, Brazil, Russia, France.

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19. How many people do you have?

Richfields currently employs 200 staff.

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20. What is your sales revenue last year?

Sales revenue for year 2009 was at US$ 2.57 Million.

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21. What certification do you have?

Richfields is ISO9001 certified.

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22. What are the types of molds you can build?

Richfields can build a wide range of mold types, including: Multi-cavity or high cavitation tool, multi-insert, insert molding, mold with hot runner system, over-molding, tools with multi-slides, unscrewing molds, and large tools for: car bumper, containers, and tables and chairs.

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23. Can you build hot runner tools?

Yes, Richfields can build hot runner tools.

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24. What hot runner brand do you use?

YUDO hot runner system is used most of the time.

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25. Does YUDO have international warranty?

Yes, YUDO hot runner has international warranty.

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26. How do you usually ship the tools for export?

Usually Richfields tools are shipped by sea, since air freight costs are more expensive. However, this would depend on customer’s lead time requirements. If they need the tool to be in their dock sooner, we would be instructed to do air shipment.

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27. Can you also provide reference shipping costs to the customer?

Yes, we have ready forwarder who can quote shipping costs, both for air and sea shipments.

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28. Can you recommend shipping company to us?

Yes

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29. For manufacturing of injection molded parts, do you have MOQ?

No, there is no MOQ, but it is one of the industry standards that when you order the lower quantity, the per piece cost is higher.

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30. During T1 for tools, do you send sample for confirmation?

Yes, normally we ship 5 pieces of samples for free.

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31. Who pays for the freight cost of the samples being shipped to the customer?

The customer pays for the shipping cost, usually customer’s account number with FEDEX, UPS or DHL is given to us, so we can charge the courier cost to the customer.

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32. How do we send you our payments?

Please pay us through wire transfer, we will provide you with our bank information in Hong Kong.

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33. Where can I get more info about your company?

For more information, please email us at ckho@richfieldsplastics.com or give us a call at +86-130-58533382.

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34. How long does it take to receive a quotation?

Quotation lead times vary depending on the product complexity. Simpler products manufactured in the U.S. will require 1-3 days to quote. More complicated projects like OEM projects will take one to two weeks

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35. What software package do you use?

Richfields uses PRO-E or Solid works

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36. How long does it take to ship a tool from China to US?

It takes around 40 days, including local land transportation.

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37. How do we send large design files?

We have an FTP site where you can upload the files. Please email us at ckho@richfieldsplastics.com to get our FTP site and access procedures.

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1. Do you export tools?

Yes! 80% of Richfields tools are made for export to US, Germany, Brazil, France, Italy, Taiwan, and Japan. We can also provide you our export client references, please contact us at ckho@richfieldsplastics.com.

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2. How much does a tool cost?

Price of a tool depends on its size and complexity, and is therefore not a fixed amount. Please email to ckho@richfieldsplastics.com 2D or 3D images of your product, and we shall reply to you within 48 hours.

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3. Where will my tools be produced?

Richfields has a tool shop and plastic injection facilities located in Tangxia Town, Dongguan, Guangdong Province, China. This makes us very efficient since everything is located under one roof. Faster response and turnaround times are achieved.

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4. What is a multi-cavity tool?

A multi-cavity tool means having more than 1 piece of the same part in one shot of the tool. In contrast, a family tool is a tool that contains many different parts in the same tool. To know more, please email us at ckho@richfieldplastics.com.

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5. Do you provide prototype?

Yes, we can send to you prototypes of your products prior to building the tool, contact us now for a quote!

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6. What is insert molding?

Insert molding is also known as over molding. It is when you put an “insert” in the mold before plastic injection, such that the output is a plastic covering the insert. Just send us your drawings and we’ll let you know if you require insert molding for your products.

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